Discrimination is Against the Law

Avera Health Plans complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Avera Health Plans does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Avera Health Plans:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronicformats, other formats
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the Avera Health Plans Service Center at 1-888-322-2115, 8 a.m. to 5 p.m. CST, Monday through Friday.

If you believe that Avera Health Plans has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance in person or by mail, email or by fax. If you need help filing a grievance, the Avera Health Plans complaint and appeals coordinator is available.

By mail to:
Complaint and Appeals Coordinator
Avera Health Plans
3816 S. Elmwood, Suite 100 (from outside South Dakota)
Sioux Falls, SD 57105-6538

By phone: toll-free at 1-800-322-2115 (or TTY 711 or 1-800-877-1113)

By fax: 1-800-269-8561

By email: ComplaintAppeals@AveraHealthPlans.com

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf,

or by Mail:
US Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201, or call 1-800-368-1019 or 1-800-537-7697 (TDD).

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.