Privacy Commitment and Notice

If you have any questions about our privacy policy or feel that this site is not following its stated information policy, please contact us at:

Avera Health Plans
5300 S. Broadband Lane
Sioux Falls, SD 57108


  • Toll-free at 800-322-2115 (or TTY 711 or 800-877-1113)
  • Monday – Friday 8 AM to 5 PM CT

Fax: 800-269-8561

Privacy Notice

We're committed to respecting and protecting your privacy. We take the issue of privacy very seriously and value the trust you place in us each time you use our services and access our website. This privacy statement describes the practices and policies we've put into place to safeguard your personal and health-related information that may be gathered and used as you visit our website.

These provisions may be changed from time to time and without notice at our sole discretion and as provided by applicable law. You should check this privacy statement frequently for any such changes, but, in any case, your continued access or use of the site shall constitute acceptance of any modifications of the privacy statement. If you have any questions about our privacy policies, we encourage you to contact us using any of the methods outlined at the beginning of our privacy statement.

Who is Collecting the Information?

We are collecting information on this website as outlined in this privacy statement.

What Information Do We Collect?

Automatic collection of information: We use Google Universal Analytics to collect website data that allows us to get a better understanding of how our site visitors interact with our online content.

If you do nothing during your visit but browse through the website or download information, Google Universal Analytics will automatically gather and store certain information about your visit. This information does not identify you personally and is used in a general way to help us improve our website and tell us the number of visitors to our site each day. Our web server automatically collects and records the following information:

  • Aggregate information on what pages are accessed
  • The address of the website that linked to us (referral URL)
  • The date and time you access our site
  • The name and release number of web browser software used
  • The operating system used
  • The visitor's domain name, but not the email address
  • The visitor's IP address
  • Age, gender and interests

Using the Google Ads Settings, website visitors can opt out of display advertising and Google Display Network ads.

Permission-Based Collection of Information

At different places on our site, depending on the feature you use (i.e. registration for classes, events, and programs), you may be asked to volunteer personal information such as your name, email address, mailing address and telephone number. We also collect the email addresses of those who communicate with us via email.

How Do We Use the Information We Collect?

The information we gather, automatically and with your permission, during your visit to our website is used in the following ways:

  • Distribute news and other health information requested by web visitors
  • Improve the content and design of our website
  • Monitor, review, measure and analyze website utilization
  • Respond to your requests
  • Verify your identity

We may also use your information for specific purposes, such as scheduling for classes, events or programs.

Using Google Ads Settings, website visitors can opt out of display advertising and Google Display Network ads.

With Whom Will the Information Be Shared?

We will notify you at the time of data collection or transfer if your data will be shared with a third party, and you will always have the option of not permitting the transfer. If you do not wish to allow your data to be shared, you can choose not to use a particular service.

The personally identifiable information gathered during your visit to this website is shared with organizations affiliated with us. We do not rent, sell, exchange or in any way provide personally identifiable information to any third-party organization.

  • We may disclose information when legally compelled to do so.
  • Personal Information Access, Correction
  • Opt-out transfer and correction of information
  • Individuals may notify us that they wish to opt-out and prevent the transfer of their personally identifiable information to organizations affiliated with us or correct such information by writing to us at the contact address at the beginning of this privacy statement.
  • Review of personal information
  • Site visitors may not access information we have collected and maintain about them.

Our Use of Cookies

Many websites use "cookies" to offer customization and personalized services to their customers.

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. For example, a website may use cookies to store and sometimes track information about you, your preferences, or the pages you last visited.

Your browser software can be set to reject all cookies, or to ask you if you would like to accept or decline a cookie from a particular site before it is set. Most browsers offer instructions on how to reset the browser to reject cookies in the Help section of the toolbar. You should know, however, that if you reject a cookie, certain functions and conveniences of a site may not work properly.

We use cookies on our website to store and sometimes track visitor preferences. We will not link the cookie to your personal information and/or health-related information.

Our Children's Privacy Policy

Our site does not feature information and services of interest to children 13 years and under, and we do not collect personal information from anyone we know is a child under 13.

Registration for Access

Some websites require you to provide some personal information through a registration process in order to take advantage of certain website features and to access content areas. For example, a registration form might request your name, telephone number, and email address. You might also be asked to voluntarily provide a list of health topics that you are interested in so your website experience can be tailored to your preferences.

Access to some of the features on this website requires registration and the disclosure of some personal information, which may include a specialized registration process for certain programs, events, and classes.

Links to Other Sites

Websites often provide a number of links that offer direct access to other useful or interesting websites holding potential value to site visitors. Inclusion of the other sites by links does not imply any endorsement of the material or information on the other sites. Users are encouraged to review the privacy policy of each linked site before sharing personal and health-related information.

This site includes links to non-affiliated external websites. We encourage users to review the privacy policy of each linked site, as we cannot be responsible for the privacy practices of other sites.

We will make every effort to notify you when you are leaving our site and you may be subjected to different privacy policies than those we have established for our website.

Security of Communications

We recognize that many people are concerned about the privacy and protection of information as it is transmitted over the Internet. You should keep in mind that the possibility exists for unauthorized individuals to intercept any email message you send over the Internet. In some cases, information can be encrypted, scrambled, or encoded to make it very difficult to read if it is intercepted during communication. Certain technology and practices allow websites to provide an increased level of security for your personal and health-related information when appropriate.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.

E-commerce, Online Donations, Online Shopping

We currently process credit card payments for class and event registrations on our website.

Privacy Policy Changes

We may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

Conditions of Use

Your access and use of the site is subject to this Privacy Statement, our Notice of Privacy Practices, and other website conditions including, but not limited to, limitations on damages and all applicable laws, including the law of the State of South Dakota.

Our Website Uses Cookies

This website uses cookies to give you the very best experience. Your continued use of this site is considered permission by you to use cookies in this manner. Please review our Privacy Commitment and Notice for terms of use, the types of cookies we use and more information about the data we collect. Please note, if you navigate from our website to a third-party site of any kind, that website has its own terms and conditions.