Web Accessibility Statement

When you visit the Avera Health Plans website, we want you to have the best possible experience. Read our accessibility statement to learn about the standards we follow so everyone, including people with disabilities, can use our site.

Compliance Standards

Avera Health Plans actively aims to meet Web Content Accessibility Guidelines (WCAG) — specifically, WCAG 2.1 Level AA conformance — set by the World Wide Web Consortium (W3C). Our web developers perform ongoing audits and testing to improve website usability and address issues related to changing technology and best practices.

Technology Requirements

Make sure you have the best possible online experience by using the latest versions of your internet browser and any assistive technology. You may encounter compatibility barriers if you use an old or outdated operating system or browser.

Health Portal

Avera Health Plans is not responsible for the accessibility of our member portal because a third-party organization provides the platform. Use the latest version of your web browser to prevent problems. We encourage you to review any relevant accessibility policies and contact Avera Health Plans customer care directly if you encounter an accessibility issue.

Our Mission & Values

Accessibility is important to Avera Health Plans. You have the right to be treated with respect and dignity, without illegal discrimination of any kind. This includes discrimination due to mental or physical disability or health condition. We appreciate hearing from you and receiving recommendations to improve our services, including our website.

To learn more, read our non-discrimination policy. You’ll also find helpful information on our free communication aids and services, such as qualified translators if English is not your primary language and sign language interpreters. It also covers how to file a complaint if you believe your rights were violated.

Website Accessibility Updates

Check this webpage for accessibility-related changes to averahealthplans.com. The statement was created following W3C guidelines and last reviewed and approved by Avera Health Plans on 9-27-21.