Contact Us

If you have questions before you enroll or apply:

New health insurance inquiry or quote
Phone: 1-855-692-8372
Mon-Fri, 8 a.m. - 5 p.m. CT
Medicare Supplement Insurance inquiry or quote
Phone: 1-877-322-4885
Mon-Fri, 8 a.m. - 5 p.m. CT

Members

Customer Care Center

Customer Care Center
Phone: 1-888-322-2115
Mon-Fri, 8 a.m. - 5 p.m. CT

If You Are Hearing Impaired
TDD/TTY services are available by calling 711 (or 1-800-877-1113 from outside South Dakota). Request the state Relay staff to connect you to our Customer Care Center number listed above.

If You Require Language Assistance
Our Customer Care Center offers translation services in over 100 languages to help members receive information about benefits and how to access medical services.

After-Hours Calls
If you call after office hours, please leave a message. One of our customer care center representatives will return your call within 24 business hours (8 a.m. - 5 p.m. CT, Monday through Friday)

Información en Español

Si usted querría recibir esta información en español, contacta por favor el centro de reparaciones de Avera Health Plans en 605-322-4545 o el peaje liberta en 1-888-322-2115. Un representante de servicio al cliente está disponible ayudarle el lunes por el viernes entre 8 am y 5 pm hora estándar central.

Nurse Line

Nurse Line
Phone: 605-322-1354
Available 24/7

Monthly Premiums

Phone Payment for Monthly Premiums
Phone: 1-888-322-2115
Mon-Sun, 8 a.m. - 5 p.m. CT

Providers, Employers or Agents

Our Customer Care Center is available for member specific inquiries. We can assist you directly with our Help Center contacts below:

We'd love to hear from you and will respond to your email request (below) within 24 business hours (8 a.m. - 5 p.m. CT, Monday through Friday).

Contact Us By Email

Need Health Insurance?

Talk to a licensed agent about a new health insurance plan for you or your family.

Toll-free at 1-855-My-Avera (1-855-692-8372)

8 a.m. to 5 p.m., CT, Monday through Friday

Sales@AveraHealthPlans.com

Member Services

Talk to our Customer Care Center about all of your health insurance benefit questions.

605-322-4545 or toll-free at 1-888-322-2115

8 a.m. to 5 p.m., CT, Monday through Friday

Service@AveraHealthPlans.com

Make a Payment

Make a monthly premium payment over the phone.

1-888-322-2115

8 a.m. to 5 p.m., CT, Monday through Friday

Note: Although we're unable to accept credit card payments, we do have six other available payment options.

Nurse Hotline

Talk with a registered Avera nurse about your health-related questions. Our Avera Health Plans Nurse Hotline is available 24/7.

605-322-1354