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Customer Care for Members

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Need help with your health plan?

Our Customer Care team is here to help with questions about your coverage, benefits, or billing.

Schedule An In-Person Appointment

Members are welcome to stop by during business hours, or you can call Customer Service to schedule an in-person appointment to discuss your plan. Scheduling ahead helps ensure the right team members are available and allows us to prepare for your questions in advance.


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Hearing & Language Assistance

If You’re Hearing Impaired

TDD/TTY services are available by calling 711 (or 800-877-1113 from outside South Dakota). Request the state Relay staff to connect you to our Customer Care Center at 888-322-2115.

If You Require Language Assistance

Our Customer Care Center offers translation services in more than 100 languages to help members receive information about benefits and how to access medical services.

Información en Español

Si usted querría recibir esta información en español, contacta por favor el centro de reparaciones de Avera Health Plans en 605-322-4545 o el peaje liberta en 888-322-2115. Un representante de servicio al cliente está disponible ayudarle el lunes por el viernes entre 8 AM y 5 PM hora estándar central.

Our Location

Please mail all correspondence to:

Avera Health Plans
5300 S. Broadband Lane
Sioux Falls, SD 57108
605-322-4545

Have an in-person appointment? Get directions.

©2025 Avera Health Plans, All Rights Reserved. Network restrictions apply with Select plans. Neither Avera Health Plans nor its agents are connected with Medicare or state or federal government. AVHP-1133650