Important Deadline

You must register for access to the new portal by April 24. Get details about the change and sign up by following the instructions below.

Who Will Use Avera System Link?

  • A provider or clinical staff member who provides patient care to people who have Avera Health Plans health insurance
  • A non-clinical staff member who conducts insurance-related business with us such as billing

If you’re an independent provider who also interacts with the Avera Health system to view medical records for mutual patients, coordinate care, place consult requests and diagnostic orders, and more, you’ll also use Avera System Link for these functions.

Request a New Site and Add Site Administrators

Before you request a new site for Avera System Link:

  • Review and have an authorized representative at your facility sign the site agreement. This is a fillable PDF form, but you will need to print the document for signature.
  • Choose your site administrators. One is required, but two are strongly recommended. Learn more about the site administrator responsibilities.
  • Register as soon as possible. The approval process may take up to a few weeks due to the large volume of requests as we set up the new system.

Request a Site

Important: Don’t request a new site if your facility already has one. If you need access, contact your site administrator to create a user account for you.

Follow these steps or use the PDF guide.

Add Site and Administrator

  1. Go to AveraSystemLink.org. Under the Log In button, select Request New Account.
  2. On the screen for Create User Accounts for Your Site, select Request a new site, and then choose Site for a new site to represent your workplace. Since you’re working with Avera Health Plans, you should select Site.
  3. Before you can proceed with the form, review the separate site agreement, which is required for each site and must be signed by an authorized representative at your facility. After the appropriate person at your organization has signed the site agreement, use your own technology to scan it and save it as an electronic file.
    • Acceptable file types for upload include pdf, jpg, jpeg, gif, bmp, tif and tiff.
  4. Complete the Site Information fields in the form. Choose Add Files to upload the signed site agreement as an attachment. Select Next.
  5. Add your site administrator as your first new user. Beyond the site administrator role, choose the type of user access needed for the person, based on the on-screen description.
    • Avera Health Plans Only User
    • Provider
    • Clinical Staff
    • Non-Clinician
    • Biller
    • Requester
    • Surgical Support Staff
    • Continued Care and Services Coordinator
  6. Complete the User Information form. (Note that fields may vary depending on the type of user requested.) Check the box to Make this user a site administrator. Click Accept.
  7. Add your second site administrator by clicking Add on the Add Users screen. Complete the user fields.
    • Note: Please only add your site administrators for now. After you’re approved and you get access to Avera System Link, you can log in to add all users for your organization. 

Review and Submit

  1. Review the Terms and Conditions and check the box: I agree to the Terms and Conditions above.
  2. In the Requested by field, enter the name of the person making the site request.
  3. Click Submit Request.
  4. Read the information on the Confirmation page and click OK.
  5. As soon as possible, you must confirm your email address in order to complete your site request. Check your email for a message from noreply@systemlink.averaconnect.org. Follow the email instructions to confirm your email address. We are unable to complete your site request until your email is confirmed.
  6. Avera will review your request and reach out if there are any questions.
    • If your site is approved, you will receive email instructions to access your site.
    • If your request is denied, we will notify you by email and include an explanation.
    • Email messages will come from Avera System Link (noreply@systemlink.averaconnect.org).

Roles and Access

Your site administrator will assign a role to each user in Avera System Link. People who are administrators will also have that additional role as a site administrator.

What are the site administrator’s responsibilities?

We highly recommend two site administrators for each organization using Avera System Link. The site administrator plays a key role in maintenance of Avera System Link access for your organization’s employees and communication between Avera and your organization. Site administrators are responsible for:

  • User access requests: You will submit users to us for review, and you’ll be notified about approval status and how new users can log in.
  • User support and maintenance: Site administrators are the primary point of contact for your organization’s Avera System Link users and support at your organization. Only site administrators should contact Avera with technical and access questions.
  • Site verification: Site administrators may be asked on a periodic basis to verify that your site and users still need access to Avera System Link.
  • Communication: Site administrators are the main contact Avera will reach out to if there are system upgrades or feature changes that we need to share with your organization.
  • Staffing changes: Inevitably, there will be employees using Avera System Link who leave your organization and new employees will join and need access. The site administrator update must update access in the portal as soon as possible. This includes physicians who leave or join a practice. Each quarter, site administrators will also review whether all existing users still need access.

What are the user roles in Avera System Link?

If you choose Site as your workplace, the role options that relate to Avera Health Plans alone or in combination with the Avera Health system include:

  • Avera Health Plans Only User: A provider, clinical or non-clinical staff member who needs access to Avera Health Plans only.
  • Provider: A new provider who will have access to both Avera Health for delivering patient care AND to Avera Health Plans for conducting any insurance-related business.
  • Clinical Staff: New clinical staff member who will have access to both Avera Health for delivering patient care AND to Avera Health Plans for conducting any insurance-related business.
  • Non-Clinician: A new non-clinical staff member who will have access to both Avera Health for delivering patient care AND to Avera Health Plans for conducting any insurance-related business.
  • Biller: A new biller who will have access to both Avera Health for delivering patient care AND to Avera Health Plans for conducting any insurance-related business.
  • Requester: The requester who also needs access.
  • Surgical Support Staff: A new surgical support staff member who will have access to both Avera Health for delivering patient care AND to Avera Health Plans for conducting any insurance-related business.
  • Continued Care and Services Coordinator: A new continued care and services coordinator who will have access to both Avera Health for delivering patient care AND to Avera Health Plans for conducting any insurance-related business.

What technical setup is required for Avera System Link?

You will access Avera System Link through a web browser, not a downloadable app.

  • Connectivity: We recommend that you use a high-speed Internet connection to achieve the best system speed and performance.
  • Devices: The optimal device is a desktop computer or laptop computer. You can also use a tablet; however, a smartphone is not recommended. Avera System Link requires a minimum screen resolution of 1024x768 pixels and is not optimized for smaller screens.
  • Browsers: Your web browser application should be up to date with one of these versions:
    • Google Chrome: version 118 or later
    • Microsoft Edge: version 118 or later
    • Mozilla Firefox: version 115 or later
    • Safari: version 17 or later
  • Encryption: Avera System Link uses industry-standard encryption technology.

Does Avera System Link include patient information from any Avera facility and any Avera partner facility?

Avera uses one System Link for our entire system and partner facilities. If you have patients or members who interact with or receive care with multiple parts of Avera, you should be able to use one login to view their patient information. Keep in mind that you must have a relationship with a patient or member to have access to allowed information in Avera System Link.

Can I share my Avera System Link username and password with colleagues?

No, you should not share your username and password with colleagues.