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See a Provider 24/7 with AveraNow
Avera Health Plans members can take advantage of access to an Avera provider 24/7 through AveraNow virtual video visits.
You'll have the opportunity to talk with a provider when you need it most through this members-only perk. You may benefit from an AveraNow visit if:
- It's the middle of the night and you want fast relief, but your need isn't urgent enough to require an emergency room visit
- You don't have time to make or wait for a clinic appointment
- You're unsure whether or not your illness or injury can be treated via video visit or if you need to go to an urgent care or emergency room
How to Take Advantage of Your Free Visit
AveraNow visits are available at no charge* and covered 100 percent if your member group number on your member ID card starts with SD, IA or NE.
In order to take advantage of AveraNow visits for no charge, be sure to have the following:
- AveraNow app - download on iTunes or Google Play
- Coupon code - qualified members can find the code on their member ID card or by logging into the member portal and clicking on the Benefits tab
- Member and group numbers - have your member ID card ready
Be sure to save your coupon code for future reference. It'll be required each time you use AveraNow.
*Disclaimers and/or Qualifications
AveraNow is available in every state to treat you where you are.
In order to receive an AveraNow visit, you must be at least 2 years of age.
This offer does not apply to AveraNow urgent care facilities.
In order to identify if you qualify for a visit at no charge, look at your Avera Health Plans member group number. If your group number starts with SD, IA or NE, you qualify for a free virtual visit. You can find your coupon code on your member ID card or by logging in to the member portal.
If your group number does NOT start with SD, IA or NE, you do not qualify for a free virtual visit with AveraNow. However, AveraNow is still available to you for $49 per visit. It doesn't require health insurance. You can use your flexible spending account VISA card to pay for the visit.
NOTE: Members with a Health Savings Account (HSA) or high deductible health plans (HDHP) will not have free access to AveraNow. IRS guidelines indicate that members with HSA-eligible plans may be subject to tax penalties if they use the AveraNow service. Avera Health Plans does not want to interfere with your HSA plan by offering the service free. It is available to you for $49 that can be paid by a VISA or Mastercard that is not connected to your HDHP. For members that do not have a HDHP, AveraNow qualifies for medical reimbursement as an allowable expense, so you can use your Flexible Spending Account for payment. Check with IRS regulations or your flex benefits administrator every year as eligible items and services can change.