Member Identification Card
You and each of your covered dependents will receive a member identification (ID) card. Be sure to carry it with you at all times.
If you applied for Medicare Supplement for an individual policy, you will receive your member identification card(s) within 10 to 14 business days after the first premium payment is cleared or as soon as the application is processed.
If you are receiving health insurance through an employer, ID card(s) are mailed within weeks of processing the applications and setting up the plan benefits.
NOTE: If you have not received your member ID card(s) and have a doctor appointment scheduled or needing a prescription filled, please call our Service Center toll-free at 1-888-322-2115 to confirm your coverage. Service Center hours are 8 a.m. - 5 p.m. CST., Monday - Friday.
If you need a replacement card, a temporary ID card can be requested on our website.
- Select LOGIN on the top of the website.
- After you enter your username and password, scroll down on the Home page of our member portal.
- Look for the green link "Click HERE to Order a Replacement ID Card".
- Follow the steps to print or request new ID cards.
Certificate of Coverage/Individual Health Insurance Policy
Your policy is referred to as the Certificate of Coverage (for members with group insurance) or Individual Health Insurance Policy.
Note: For Iowa and Nebraska members, it's sometimes referred to as the Evidence of Coverage. For Medicare Supplement Insurance, it is referred as the Outline of Coverage.
Where can I find the details to my health plan?
Access your benefit explanation and a list of specific services and procedures that are covered or not covered by your health plan by logging into our member portal and clicking on the My Benefits page.
You can also email directly to Service@AveraHealthPlans.com or call us at
1-888-322-2115, Monday - Friday, 8 a.m. - 5 p.m. CT.