Traveling Tips When You're Away From Home

When you're away from home and need medical attention, most health plans offer nationwide coverage for emergency medical care.

Tip 1: Don’t forget to download our mobile app. Your member ID card is available 24/7 on your smart phone for you and/or all your dependents on the plan.

NOTE: If you do not have our mobile app downloaded, make sure to pack your member ID card (or take a picture with your smartphone). It has all of the important numbers and plan information that you will need.

Tip 2: Add our member services direct phone number 605-322-4545 into your phone contacts so you have it, with or without your wallet. (Note: The toll-free number may not work if traveling oversees.) Our mobile app also provides you all the contact information.

Tip 3: Identify if you may run out of drug(s) and see if you can refill it at your pharmacy to avoid running out while traveling. Your pharmacy may be able to refill your meds early (before you run out) in order to allow for your vacation plans.

When You’re Away from Home and Need Emergency Care

If you’re traveling outside our service area and need immediate medical attention, don’t hesitate to receive the care you need.

Simply follow these steps:

  • Present your Avera Health Plans member ID card to the physician or hospital caring for you.
  • Identify yourself as an Avera Health Plans member.
  • Follow the instructions for billing and notifying Avera Health Plans that are located on the back of your member ID card.
  • When it's medically appropriate, arrangements may be made for you to be transferred to the care of an Avera Health Plans participating provider in order for you to receive benefits at the lowest costs using in-network services.

Note: You may be required to pay for medical services at the time they are provided.