Individual and Family Plan Members
If you recently applied for Avera Health Plans individual insurance through an agent or AveraHealthPlans.com, your application is being reviewed for accuracy.
- You'll receive a welcome letter within 10 days from when our application is received.
- You'll also receive a payment coupon in the mail.
- If you didn't pay for your first month's premium during the application process, please return the coupon with your payment right away to ensure timely coverage.
Good to know in the future: We have additional ways to make a payment.
Your First Member ID Card
Your member identification (ID) card contains important information about your health plan. Be sure to carry it with you at all times, because you'll be required to show it whenever you need health care services.
Employer Plan Members
If you receive Avera Health Plans insurance through your employer, your member ID card(s) will be mailed to you within 10 to 14 business days after processing the application and setting up your plan benefits.
Individual and Family Plan Members
If you've purchased your own individual insurance, your member identification cards will be mailed to you within 10 to 14 business days after your first payment has been received and cleared.
After you receive your member ID card, log in to the online member portal or through our Avera Health Plans mobile app for access to all of your personalized plan information. Your member ID card has the information you need to log in and create your new username and password.
If your policy is effective, but you haven't received your member ID card yet, you can contact us to request the information you need to log in. Once logged in, you can view and print an image of your member ID card.
If you lose your member ID card, you can print a temporary card and order a replacement card by logging in to the member portal and choosing the "CLICK HERE to print a copy or order a replacement ID card" link in green. If you need further assistance, contact us.
Learn More
Get up to speed on your individual insurance plan including benefits, wellness tips and how to navigate your health care.
Medicare Supplement Members
Did you recently apply for coverage? After your Medicare Supplement application has been approved, you'll receive a welcome kit in the mail that includes your:
- Medicare Supplement application copy
- Medicare Supplement policy
- Medicare Supplement policy summary
- Network hospital directory – applicable to Select plans only
- Online resources flyer
NOTE: Your member ID card will arrive in a separate mailing. If your application is a reinstatement of a previous policy, you can continue to use your current member ID card.
Check Duplicate Coverage
It's important to note that when you become an Avera Health Plans Medicare Supplement Insurance policyholder, you cannot have another Medicare Supplement or Medicare Advantage policy. To avoid duplication of coverage and unnecessary expenses, our Medicare Supplement Insurance policy should replace any other Medicare Supplement Insurance you may have.
Your Medicare Supplement Insurance Member ID Card
Your member ID card contains important information about your plan. Be sure to carry it with you at all times, as you'll be required to show it whenever you need health care services. Be mindful of who you share your health insurance information with – to minimize risk of fraud.
After Receiving Your Member ID Card
Once you receive your member ID card, log in to the online member portal or through our Avera Health Plans mobile app for access to all of the details specific to your plan. Your member ID card has the information you need to log in and create your new username and password.
Haven't Received Your Member ID Card?
If your policy is effective, but you haven't received your member ID card yet, you can contact us to request the information you need to log in. Once logged in, you can view and print an image of your member ID card.
Lose Your Member ID Card?
If you lose your member ID card, you can print a temporary card and order a replacement card by logging in to the member portal and choosing the "CLICK HERE to print a copy or order a replacement ID card" link in green. If you need further assistance, please contact us.
Learn More
To learn more about the Medicare Supplement policies and the application process, view Medicare's Choosing a Medigap Policy booklet. You can also check out details on your Medicare Supplement Insurance including benefits, how to find a provider, how to make a payment and how to navigate your health care.