Navigating Your Health Care

Navigating your way through the health care system can be complicated and challenging. You're not alone though. As an Avera Health Plans member you have access to a variety of resources and experts to help you make the most of your health care coverage and receive the best care possible.

Learn more about:

Advocating for You - Personal Health Services Team

When you or a family member is diagnosed with a condition or need major surgery, our Personal Health Services team - including registered nurses and patient advocates - are available to:

  • Answer your questions
  • Assist with care transitions, finding a physician or specific specialist within your provider network
  • Collaborate with your primary care doctor
  • Help with communication between you and all of your providers
  • Help you navigate the health care system
  • Provide education about wellness, preventive services, health conditions, community resources, insurance benefits and any other concerns

To learn more, call our Personal Health Services team at 1-888-605-1331.

Find the Best Care for Chronic & Complex Conditions

Managing a chronic disease or complex illness can feel like a full-time job. That's why our experts are available and ready to help you through our case management and disease management programs. Their expertise is offered at no cost to Avera Health Plans members with chronic conditions, such as:

  • Cancer
  • COPD
  • Diabetes
  • Heart disease
  • Transplant
  • Trauma and more

Our specially trained nurses work closely with you and your providers to ensure appropriate, timely and cost-effective medical services. We also provide information about care options to help you make informed decisions, improve your quality of life and reduce medical expenses.

Interested in more information about how to best manage your chronic disease? Contact our Personal Health Services team at 1-888-605-1331.

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