Payment Options

6 Ways to Make a Payment

As an Avera Health Plans member, you have six options for making a monthly premium payment:

  1. Online. A one-time payment from your checking account can be made through our MyHealthPlan mobile app or by logging into our member portal.
  2. Over the phone. Call 605-444-5572 and please have your bank routing and account numbers ready. Representatives are available 7 a.m. to 9 p.m. CT, Monday through Sunday. Note: We are unable to take credit card payments.
  3. Automatically: Complete and submit the Authorization Agreement for Automatic Bank Payments Form
  4. By mail: 
    • Individual Policyholders - Send check or money order to:
      Avera Health Plans
      PO Box 6010
      Brookings, SD 57006-6010

    • Medicare Supplement Policyholders and COBRA Members - Send check or money order to:
      Avera Health Plans
      P.O. Box 6005
      Brookings, SD 57006-6005
  5. Drop off your check or money order at our Sioux Falls location: 3816 S. Elmwood Ave.
  6. Contact your bank and find out if they have bill pay options to send a payment automatically each month or on-demand request.

Mobile App

When on the mobile app, please take the following steps:

  • Select: Online Payment.
  • Select: Send a New Message
  • Enter the necessary bank information requested
  • Select: Submit

Sign-up for Paperless EOBs (Explanation of Benefits)

Follow these steps to sign-up for our paperless EOB option:

  1. Login to our member portal.
  2. Click Profile in upper right hand corner on the homepage.
  3. Click Paperless EOB and Update.

*If you’ve never logged into your Member Login a message will automatically ask you to go paperless.

Frequently Asked Questions

When is my first payment due?

As soon as you receive confirmation of what your monthly premium amount due is, please submit your first premium payment.

NOTE: You must submit your first payment by the 15th of the month to have coverage begin on the first of the following month.  

A benefit counselor will call you to confirm your application and provide you with payment instructions. A letter is also mailed out to you within a week of your application to confirm your monthly premium amount due and options for payment.

New member identification (ID) cards are sent when the first payment is received.

When does the automatic bank withdrawal for my premium payment get debited to my bank account?

After we receive your request to automatic monthly payments, your premium will be paid on or around the 5th of the month (or the first working day after the 5th).

Can I pay my monthly premium online?

Yes. After you become a member, you can login to make one-time online premium payments from your checking account. login to the member portal or make a payment through the MyHealthPlan mobile app.

Who can use the automatic monthly payment service?

Automatic monthly payments are available for individuals who don't have access to employer insurance and our Medicare Supplement Insurance members. (Members who receive health insurance through an employer will have their premium payment deducted by the employer through your payroll).

Can automatic payments be used for first-time payments?

Not at this time. You need to be a member and this happens after we receive the first month’s payment. New members will receive the member ID card after the first payment is received. Information on the ID card is needed to set up your login to the member portal.

Can the member use the one-time online payment more than once?

Yes, every month you can submit the premium payment through our website our MyHealthPlan mobile app to make an online payment.

We recommend you complete the Authorization Agreement for Automatic Bank Payments Form so future payments will be processed in a timely manner ensuring your coverage is available when you need it.

Can a member make a partial payment?

Yes. The member enters the amount they wish to pay, so they can enter any dollar amount equal to, more than or less than the premium they owe. Payments made will be applied to their balance due. Full payment of the premium owed is required before the end of the grace period to avoid termination and possible refund of payment.

How can I determine if Avera has received my monthly premium payment?

We recommend you contact your bank or review your bank statement to see if the amount was withdrawn from your account.

Avera does not post bank withdrawals on our website. If you have mailed us a check or dropped off a payment, please allow 72 hours after we received for Avera to process your payment. If you paid online through healthcare.gov, you should of received an automatic response in your email to confirm payment was successful.